Shipping Policy
Shipping policy
Smoothly Done partners with major international shipping companies like FedEx, SF Express, DHL, UPS, and EMS who work with local couriers - allowing us to ship direct to your door and proudly offer flat rate US national shipping.
You will be charged when your order and all payments are subject to verification and approval before shipping and may take several days to process. To help fight credit card fraud, orders with incorrect billing information or requiring additional verification may be delayed and/or cancelled.
Shipping Process
We require between 2-5 working days on average to fulfill your order and transport it to our carrier's sort facility. Some items may take longer especially around major holidays (up to 10 days), or if your order includes popular items experiencing stock availability issues.Â
Once your order has begun processing through our shipping department we are unable to make any changes (including address changes). We will only ship to the address provided at check-out.Â
We only ship during business days and do not ship on Saturdays, Sundays or holidays. Once your order has shipped, you will receive a Shipping Confirmation email.
For orders with multiple items, products may be shipped separately and received on different dates due to the difference in manufacturing partners’ locations.Â
Tracking
All orders are processed with tracking numbers. You will receive an email with the tracking number when you order is dispatched to the carrier's sort facility.Â
For some shipping companies, it can take several days for the tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Deliveries
Shipping time varies by country or region. Specific delivery dates are not provided nor guaranteed. These are our estimates for your reference:
| Location | *Estimated Shipping Time |
|---|---|
| United States | 7-14 Business days |
*Note: The days listed above are only estimates in business/working days and do not include our 2-5 day processing time.Â
While we will do all that we can to make sure you order is delivered on time, Smoothly Done cannot be held responsible for conditions beyond our control such as required postal or customs clearance procedures, holidays, severe weather, labor disputes, protests, etc. and these interruptions can cause delays beyond our original delivery estimates.
Duties, Taxes, and Other Fees:
International shipments may be subject to import taxes, duties and/or customs clearance fees, which are levied once a shipment reaches the recipient's country. These fees are the sole responsibility of the recipient. Smoothly Done has no control over these charges, nor can Smoothly Done predict what they may be. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred.
Customs policies vary widely by country. If you have questions we recommend that you contact your local customs office for more information.Â
Lost/Stolen/Damaged Packages:
Smoothly Done is not responsible for lost, stolen or damaged packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it and/or file a claim with your respective shipping carrier.
Note: We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests and we may not be able to honor your claim if it is not reported.
Wrong Address Disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct before submitting an order. We start working on your order immediately, so we are unable to make any changes to an order after it has been placed. If the order has already been processed through our shipping department, we cannot retrieve it for an address change.Â
Feedback
We would love to hear your feedback, questions, or any concerns. Please feel free to email us at support@smoothly-done.com to let us know how we are doing. We take your feedback very seriously and are always striving to improve.
FAQ
Category
It should only take 2 hours for a full charge.
- 1 Blendix™️
- Wireless charger
- 1 Top Lid
- 1 Blender Unit
- 1 Bottom Lid
- Instructions
- Roughly 10-15 Blends off one charge depending on your ingredients as some things are harder to blend than others.
You can have it stored in the cupboard, Like any other blender. Do not store the blender in the refrigerator or freezer as this can damage the internal components.
Not at all! The Blendix™️ has a lid and base that screws off, allowing for easy cleaning. The base is waterproof, but please do not submerge in water or soak the blender base as this can cause damage. You can blend water and dish soap to clean it, and then rinse thoroughly.
Ice and frozen fruit can be blended, but we recommend you soak the fruit or ice in the blender in a liquid for at least 25 seconds before blending and always use a liquid as an ingredient when blending. Smaller pieces and chunks of fruit and ice are ideal for blending, to not cause wear and tear on the blade.
No, hot liquids should not be used inside of the blender. You may let it cool down before adding it or simply use the 'iced' substitute of your beverage of choice instead. Eg; Instead of a hot coffee, use a iced coffee, Etc.
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